๐ Frequently Asked Questions (FAQs)
1. How can I contact ZNX?
You can reach our friendly support team anytime at support@znxshop.com. We're here to help with your orders, product questions, or anything else you need.
2. Do you ship to Qatar and internationally?
Yes! We proudly ship across Qatar and to most countries worldwide.
3. Where do you ship from?
Our products ship directly from our international warehouse, mainly based in Hong Kong, ensuring access to the latest global trends.
4. Can I change or cancel my order?
We process orders quickly. You can request a change or cancellation within 12 hours of placing your order by contacting us. After that, we cannot modify the order, but you're always eligible to return it for a full refund once received.
5. What payment methods do you accept?
We accept all major credit/debit cards, including Visa, MasterCard, American Express, and also support PayPal for secure transactions.
6. When will my order be processed and shipped?
Orders are processed Monday through Friday (excluding holidays). Please allow 1โ3 business days for processing. Once shipped, youโll receive tracking info by email.
7. How long will delivery take?
Estimated delivery time is between 2โ4 weeks, depending on your location and shipping method. We do our best to deliver as quickly as possible!
8. What if I donโt receive my order?
If your order hasn't arrived within 30 days of shipping, youโre entitled to a full refund. Just contact us at support@znxshop.com.
9. Are there customs fees or taxes?
All prices on ZNX are tax-free in USD. You may be charged customs duties or taxes by your countryโs customs office upon delivery. These charges are the responsibility of the buyer.
10. How do I return an item?
To start a return, contact our support team at support@znxshop.com. We'll guide you through the simple return process.
11. What if I receive a damaged, incorrect, or missing item?
If your item arrives damaged or something is missing/wrong, please email us with your order number and photos. Weโll resolve it promptly and ensure youโre satisfied.
12. When will I receive my refund?
Refunds are processed within 7โ10 business days after your return is received or your cancellation is approved. The refund will be returned to your original payment method.